What is RemitPals?
RemitPals is a remittance service (Money Transfer) that offers you the possibility to send money to family, friends and bill payments in several countries around the globe. We currently process money transfer to African countries, Europe, Asia, North America, South America and the Middle East. Our service is dependable, affordable and secured.
How do I transfer money via RemitPals?
You can send money by using the following methods and depending on the beneficiary’s countries, you may choose either bank account, cash pick-up or mobile collection option.
CONTACT US – Call us and we will process your money transfer order.
Amount – Enter the amount you want to transfer in the system calculator to get receiving amount and commission.Beneficiary Details – Provide your beneficiary’s name, full address, account number, bank name and mobile number.
We may also need Swift, Iban, Route number and full bank address for some countries.
Pay – Once all the transfer details are entered, you will be prompted to make a payment using our secured payment page. We accept all major card brands and different alternative payments.
To be able to use our money transfer service, you must be registered with us.
How do I register with RemitPals?
It’s quite simple as 123 to get started.
ONLINE – Click on Get Started at our site and fill the details as required. You will receive instantly an email to confirm your registration. Click to login, you may be required to change your password and provide us with more details just before your first transaction.
In fulfilling our obligation as a regulated business and to provide you an effective service, we employ the service of third party provider to perform a basic check on all our customers to verify their name and address, where this is not possible, we will require you to send us a copy of your ID, passport or driving licence and a proof of address.
How long does it take to process my transfer?
Once we confirm
your payment, our system will process your order immediately, if
transaction is passed positively via our AML control, funds are
available instantly in your beneficiary’s bank account or may take up to
5 days in some countries if we process via Swift system.
You can always check the status of your transaction at any time, we would always inform you if there is any issue with your transaction.
In what currency will my beneficiary receive the money?
Funds are paid out in the local currency of the beneficiary’s country. It may be possible to pay out in USD for some countries, you will be able to select the pay-out currency when you initially submit your order.
Do my beneficiary needs to go to a location to collect the money?
For cash pick-up
remittances, the location and other information necessary for collection
will be given at the point of order. We do display the location point
of collection for the countries that offers cash pick-up on our site.
Bank account transfer and Swift transfer payment will be credited directly into the beneficiary’s account.
How many beneficiary can I have?
You may have as many beneficiaries as you want.
What is the maximum amount I can send?
You can send up to £8,000 in a single transaction.
We will require you to provide us with a copy of your ID and proof of address on all transactions as part of our AML policy. If you send above £5,000 at any time, we will request for a proof of Source of Fund in addition to your ID and proof of address.
Can I cancel my transfer order?
Yes. We will only be able to cancel your transaction if we have NOT process your transaction. Since our system process transactions instantly to some countries, it may however NOT be possible to retrieve such transaction and therefore we cannot cancel such transaction.
Is my transaction safe?
Security of customers data are paramount to us. Our site is secured by digicert using extended validation (EV) which means that every transaction details are processed securely and all information are sent encrypted between the servers. The green url address bar gives you the confidence that our site is secured.