Once you have placed transaction order via our website www.remitpals.com, you do not have the right to cancel the transaction as our system process transactions automatically, you may however be able to cancel your transaction order under the conditions below
Please not that every transaction’s cancellation will be governed by our terms and conditions.
We will refund you in full (send amount plus commission) if we have processed the transaction incorrectly and not in accordance with your instruction.
We will refund full amount if RemitPals have not been able to deliver the funds to the beneficiary within 5 working days except that this is caused by circumstances beyond RemitPals control, for example, IT failures, natural disaster or incorrect information given by you.
No refund will be made if the beneficiary has already been paid the amount at the time the cancellation request is made to RemitPals or there is insufficient time to cancel the transfer process due to a late cancellation request.